Excellence in Customer Service

Digitize your after-sales service for greater efficiency.

Ticket Management

Centralize all requests (phone, email, web portal). Create a unique ticket for each breakdown and track its lifecycle.

Warranty Tracking

Scan the device serial number. The app immediately tells you if it's under warranty, out of warranty, or under a maintenance contract.

First Time Fix

Improve your "First Time Fix" rate. The technician accesses the machine's history and technical manuals before arriving.

Parts Ordering

If a part is missing, order it directly from the intervention. The customer and back-office are informed of the repair time.

Customer Satisfaction

At the end of the intervention, ask the customer to rate the service. Quality after-sales service is your best sales argument.

After-Sales KPIs

Measure your performance: average intervention time, average repair cost, return rate. Identify the most fragile devices.

Friction Points of Traditional After-Sales Service

Why a poorly equipped customer service costs your business dearly.

Warranty Uncertainty

Wasting time searching whether a device is still under warranty is a source of frustration for the customer and margin loss for you.

First Time Fix Failures

Arriving at a client site without the correct spare part because the failure was poorly qualified forces a second trip, doubling your intervention costs.

Forgotten Out-of-Warranty Billing

Not daring or forgetting to bill minor out-of-contract repairs for lack of mobile quoting tools hampers your service's profitability.

Absence d'Historique Machine

Not knowing what was done during the previous intervention forces the technician to start from scratch, unnecessarily prolonging resolution time.

Dakimob: Operational Excellence for Your After-Sales Service

After-sales service is the true mirror of your service quality. Dakimob is the software solution that transforms your technicians into connected experts and your clients into brand ambassadors.

Intelligent and Traceable Ticket Management

Our app allows for the centralization of all assistance requests. With one click, the technician accesses the 'Installed Base' file: model, serial number, purchase date, and full failure history. With direct access to exploded views and spare parts management, he identifies the solution faster and ensures an optimal First Time Fix rate.

Business Value: Loyalty and Profit Center

By adopting Dakimob, your after-sales service becomes a growth lever: 20% increase in technical productivity, reduction in disputes thanks to dated photo reports, and satisfaction client record via immediate satisfaction survey sending after signature.

Don't let your after-sales service fly blind. Dakimob gives you the necessary KPIs (MTTR, NPS) to manage your activity and offer new maintenance contracts at the most opportune time.

Scenario: Boiler Repair Under Contract

The technician arrives for the annual visit. He scans the boiler's QR code. The app confirms 'Comfort Plus Contract - Parts & Labor included'. He changes the nozzle, cleans the heating body. He checks the mandatory points. The maintenance certificate is automatically generated and emailed to the client. No invoice to issue, everything is smooth.

Frequently Asked Questions - After-Sales

Can workshop returns (RMA) be managed?

Yes, if on-site repair is impossible, the technician generates a pickup slip with a transport label. The client can then track progress in real-time.

Do you manage maintenance contracts?

Absolutely. Dakimob alerts you when preventive visits included in the contract need to be scheduled, ensuring compliance with your contractual commitments.

Can we link photos of the nameplate?

It's a core function. The photo of the machine nameplate ensures the serial number is correct and prevents any spare part ordering errors.

How do you measure customer satisfaction?

At the end of the intervention, an NPS-type rating question is proposed. Results are centralized to identify your best technicians and areas for improvement.

Is the tool multi-brand?

Yes, you can manage as many technical libraries and parts catalogs as you have partner brands or products in your catalog.

Can we link after-sales service to our ERP or management software?

Yes, via our open API, you can synchronize repair orders, stock withdrawals, and billing information with your central ERP for accounting and logistics management without any double entry.

Optimize Your After-Sales Service

Go paperless with Dakimob.

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Dakimob for After-Sales Service