Privacy Policy

1. Introduction

This privacy policy aims to inform users of the Dakimob platform about how their personal data is collected, used and protected. Dakimob is committed to respecting the privacy of its clients and their employees and to processing their data in accordance with the General Data Protection Regulation (GDPR) and applicable regulations.

In the context of its activities, Dakimob acts as a data controller for data collected via its website and marketing tools, and as a data processor for data processed on behalf of its business clients on its SaaS platform.

2. Data Collected

Dakimob may collect the following categories of data:

• Contact data: Name, surname, professional email address, phone number.
• Professional data: Company name, position held, industry sector.
• Connection and usage data: IP address, login credentials, activity logs, browser type, session duration on the platform.
• Data submitted via forms or applications: Information voluntarily completed via contact forms, demo request forms or data collection features of the application (intervention reports, signatures, etc.).

We do not collect any sensitive data (racial origin, political opinions, health data, etc.) unless expressly required by the specific nature of the service requested by the client and strictly governed by a data processing agreement.

3. Use of Data

Data processing by Dakimob serves specific purposes:

• Service provision: Managing access to the platform, executing software features and providing technical support.
• Customer relationship management: Following up on requests, billing, sending administrative and contractual information.
• Service improvement: Analyzing how our tools are used to optimize usability, performance and develop new features adapted to B2B market needs.
• Security and compliance: Fraud detection and prevention, securing access and meeting our legal obligations.

4. Legal Basis for Processing

In accordance with the GDPR, we process your data on the following legal bases:

• Contractual execution: Processing is necessary to provide the subscribed services.
• Legitimate interest: For developing our business, improving our services and professional commercial prospecting, while respecting your rights.
• Legal obligations: When legislation requires us to retain or transmit certain data (accounting, judicial requisitions).

5. Data Sharing

Dakimob applies a strict policy regarding data sharing:

• Non-commercialization: We do not sell, exchange or rent your personal data to third parties.
• Technical partners: Data may be shared with trusted service providers (hosting providers, email sending tools, support tools) acting on our behalf and according to our strict instructions.
• Legal obligations: We may be required to disclose information if the law requires it or if necessary to protect our rights or respond to legal proceedings.

6. Data Security

Data security is an absolute priority for Dakimob. We implement appropriate technical and organizational measures:

• Encryption of data in transit (SSL/TLS) and at rest.
• Strict access control to servers and databases.
• Regular security audits and constant system updates.
• Staff awareness and training on cybersecurity and GDPR issues.

7. Data Retention

Your personal data is retained only for as long as necessary for the purposes for which it was collected:

• Customer data: For the duration of the contractual relationship, plus legal limitation periods (generally 5 years for contractual evidence).
• Prospecting data: Maximum 3 years after the last contact from the prospect.
• Connection logs: Generally retained for 12 months.

8. User Rights

In accordance with regulations, you have the following rights over your data:

• Right of access: View the data we hold about you.
• Right of rectification: Request correction of inaccurate or incomplete data.
• Right to erasure: Request deletion of your data under certain conditions.
• Right to object: Object to the processing of your data for reasons relating to your particular situation.
• Right to restriction: Temporarily suspend the processing of your data.
• Right to portability: Receive your data in a structured, machine-readable format.

9. Cookies

Our website uses cookies to ensure proper functioning and analyze its audience.

• Functional: Cookies necessary for site navigation and security.
• Analytics: Cookies for measuring audience and understanding how users interact with the site.

You can configure your browser at any time to block cookies or manage your preferences via our consent banner.

10. Policy Changes

Dakimob reserves the right to modify this privacy policy at any time, particularly to comply with legislative or technological developments. The online version on this page is the current version. We encourage you to consult it regularly.

11. Contact

For any questions regarding the protection of your data or to exercise your rights, you can contact Dakimob at the following address: